Returns, Refunds, and Exchanges
The Chicago Green Office Company will accept returned items in their original packaging free of charge for up to 30 days. After 30 days, we make no guarantee that we will be able to accept returned items, and in situations where we are able to do so, a restocking fee will apply. Restocking Fees apply to orders returned 31-120 days after receipt at a rate of 15% of the value of the goods returned.
Please note that return shipping charges may apply for orders over $49 that were assessed a shipping charge in the delivery process to your location. Before packing your items for return, please contact The Chicago Green Office Company either through email (cs@chicagogreenoffice.com) or phone (312-455-9343) to receive the necessary Return Authorization # (RAN).
Please have ready or include in your email the following information:
- Your Name
- Item #
- Quantity to Return
- Return Reason (Wrong Item shipped, Wrong quantity shipped, Damaged good, Manufacturer defect)
- Order #
- Your phone number
All returns must be in original carton or tote and labeled with the above. DO NOT WRITE THIS INFORMATION ON THE MANUFACTURERS BOX PLEASE! If you email The Chicago Green Office Company, a Customer Service Representative will contact you within 1 hour with your RA # and information to help expedite your return.
Customer Error Merchandise – The Chicago Green Office Company will happily issue credit for returned merchandise provided the product is in resalable condition. Resalable is assumed by us to mean an item you would deliver with confidence to your best and most important customer.
Damaged Merchandise - All damaged merchandise needs to be reported within 5 days of receipt of merchandise. An exact description of the damage should be included on the RA request.
Supplier Error - All warehouse errors (wrong fills and shortages) need to be reported within 10 days of receipt of merchandise.
Defective Merchandise - Defective items must be reported within 30 days.
Credit Memo Discrepancies - Discrepancies with any credit memos issued should be reported within 30 days of receipt of credit memo. Prompt reporting of any credit memo discrepancies will allow us to more efficiently investigate and track the returned product through our distribution centers.
The Chicago Green Office Company is built on the foundation of mutually beneficial business relationships and we promise our partners that we will do whatever it takes to keep you satisfied throughout the entire returns process!
